Shop OnlinePurchase conditions

1.- IDENTIFICATION OF THE PARTIES.

On the one party "A GRATACOS, SAU" hereinafter GRATACOS whose other identifying data contained in the Legal and domain owner www.gratacos.com , hereinafter Website, and on the other party The User who contracts the products offered through the Website.

2.- ACCEPTANCE AND MODIFICATION.

The User declares that he has the legal capacity to contract and accepts the full and unreserved adhesion to the General Contract Conditions, hereinafter CGC, in the version published at the time of contracting.

3.- OBLIGATIONS OF THE PARTIES.

  • 1.-Obligations of GRATACOS:
  • Provide services in accordance with the CGC and without breaching the contractual good faith.
  • Make the CGC available to the User and the particular conditions where applicable.
  • Send the User proof or invoice of the contracted products.
  • 2.- Obligations of the User:
  • Carry out the full compliance with the provisions of the GCC.
  • Complete registration forms with accurate and current information. The User will be solely responsible for the veracity and updating of the information.
  • Maintain the confidentiality of the information provided and notify immediately the loss, loss, theft, illegitimate access, as well as their knowledge by third parties.

 

4.- AVAILABILITY OF THE PRODUCTS.

In case of exceptional unavailability of a product, the User will be informed by email and advised a new indicative delivery time. In case the product is not finally available, once informed of this point by email, you can receive a product with similar characteristics or cancel the order.

5.- PRICES.

Our prices are expressed in euros. The prices shown are always Retail Prices, with their respective taxes included.

6.- PAYMENT METHODS.

You can pay by credit card with total security. We propose different means of payment. You will find below all the necessary information of the different means of payment proposed in Gratacos.

We do not keep credit card numbers for payments. These personal data are sent directly to the banks with which we work, without being able to access them.

At the time of data transmission to the bank, we use an encryption technology that allows all the personal data requested in a transaction, such as name, address or credit card number, to be transmitted securely.

7.- TRANSMISSION OF RISK AND PROPERTY.

The User acquires ownership of the products at the time of full payment of all amounts, including shipping costs.

The risk of loss or deterioration will be transmitted to the User, when he or a third party indicated by him, other than the carrier, has acquired his material possession. In the event that the User who orders the transport or the chosen forwarder is not among those proposed by GRATACOS, the risk will be transmitted to the User with the delivery of the goods to the forwarder.

8.- SHIPPING POLICY.

Mainland Spain FREE
Balearic Islands 5€
Canary Islands, Ceuta and Melilla 9,50€
Germany, Belgium, France, Netherlands, Portugal, United Kingdom, Italy, Luxembourg, Monaco 25€
Austria, Denmark, Finland, Greece, Ireland, Sweden, Croatia, Czech Republic, Slovakia, Slovenia, Hungary, Poland, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Romania  45€
Liechtenstein, Norway, Switzerland, Belarus, Bosnia and Herzegovina, Iceland, Macedonia, Montenegro, Serbia, Turkey, Ukraine, Andorra, Canada, United States, Puerto Rico, Algeria, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Israel, Morocco, Mexico, Thailand, Taiwan, Singapore, Uruguay, Venezuela, Saudi Arabia, Australia, Bahrain, China, Korea of the South, United Arab Emirates, Philippines, India, Indonesia, Japan, Kuwait, Lebanon, Malaysia, New Zealand, Qatar, South Africa, Aruba, Bahamas, Cambodia, Côte d'Ivoire, Gabon, Georgia, Guadeloupe, Kazakhstan, Madagascar, Martinique, Mauritius, Nigeria, Russia, Seychelles, Tunisia, Uzbekistan, Viet Nam, Virgin Islands. 60€

 

These delivery costs are based on parcels with a maximum weight of 5kg.  For heavier parcels we will inform you at the time you make your order.

We deliver your fabric and accessories in the peninsula in 24/48 hours (working days) from receipt of order. The delivery times are indicative and based on the services of our logistics operators. Shipments to the Canary Islands, Ceuta and Melilla will have delivery times that can range from 3 to 5 days. Remote areas may have a delay of approximately 1 day over the indicated periods.

Once the order is made, you will receive a confirmation email and as soon as we deliver it to the courier, you will receive another so that you know at all times how and where your order is.

9.- PROCEDURE, RIGHTS OF CANCELLATION AND WITHDRAWAL, AND LEGAL WARRANTY.

9.1 .- Procedure.

To exercise the rights of cancellation, withdrawal and use of the guarantee, the User must contact GRATACOS at +34 93 238 73 50 or gratacos@gratacos.com

9 . 2. - Right of Cancellation.

The User may cancel your order without any cost provided that it is communicated before the order has been made available to the carrier.

9.3 .- Right of Withdrawal.

The User will have a period of 14 calendar days from when he acquires possession of the property to withdraw from the contract without any justification and without any penalty.

The right of withdrawal will be applicable as long as the contracted products are returned under the same conditions (together with their complete original packaging, labels and together with any accessory related to them), and the purchase invoice is attached. In any case, GRATACOS will determine if these requirements are met.

In case this right is granted, the User will assume the cost for the return of the products, in case of not being granted; the products will be sent freight collect.

The right of withdrawal shall not apply to contracts that refer to the supply of goods made according to the User's specifications or clearly personalized.

 

  • 9.4.- Legal Guarantee.
  • TheUser has a two-year warranty period from the delivery of the product. The deficiencies caused by negligence, blows, use or improper manipulations by the User are not included in this guarantee . Unless proven otherwise, it will be presumed that the lack of conformity that is manifested in the six months after the delivery of the product already existed when the item was delivered.
  • The legal guarantee includes the following rights for theUser:
  • If the product is not in accordance with the contract, the User may choose between requiring repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate to the detriment of GRATACOS. All expenses for the exercise of this right will be free for the User.
  • The price reduction and termination of the contract shall proceed, at the user's discretion, when the latter can not demand repair or replacement and in cases where these have not been carried out within a reasonable time or without major inconveniences for the User. The resolution will not proceed when the lack of conformity is of minor importance.

 

10 .- NOTIFICATIONS.

GRATACOS designates their address for the purposes of notifications as the one stipulated in the Legal Notice. The electronic mail provided by the User during the registration process will be the one used by GRATACOS in order to carry out notifications. All notifications made in accordance with the procedure indicated will be considered validly made.

11 .- COMPETENT JURISDICTION.

In case of dispute between the parties, territorial jurisdiction shall correspond, at the User's choice, the address of the latter or the defendant.

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