Terms & Conditions
The domain www.gratacós.com and all its contents are property of GRATACÓS SAU with CIF A08203259, registered in the commercial register of Barcelona, hoja 12822, folio 69, tomo 1543, libro 978 de la sección 2ª de sociedades 8-5-67.
It is totally forbidden to reproduce images and/or texts without written permission from GRATACÓS SAU.
In compliance with the Organic Law 15/1999 dated 13th December that makes reference to Data Protection defined as personal, we inform you that your personal data introduced in the registration forms, will remain in a file property of GRATACOS SAU and will be used for sales promotion purposes through our online shop www.gratacós.com/shoponline . This data will not be given out to third parties.
According to this stated law, you can exercise your right to access, modification, cancellation and objection of your data by sending an email from the registered email address with the word UNSUSCRIBE in the subject of the same. Alternatively you can send a request by post together with a photocopy of your identification card of the applicant to the address Calle Córcega 381 2 planta, Barcelona 08017
We will deliver your fabrics and accessories in mainland Spain in 24/48h (working days) as from the receipt of the order. Delivery times are given as a guideline and are based on the services provided by our transport companies. Deliveries to the Canaries, Ceuta and Melilla have delivery times of 3 to 5 days. Deliveries in remote areas can experience a 1 day delay on top of the regular delivery times.
|Canary Islands, Ceuta and Melilla||9,50€|
|Germany, Belgium, France, Netherlands, Portugal, United Kingdom, Italy, Luxembourg, Monaco||25€|
|Austria, Denmark, Finland, Greece, Ireland, Sweden, Croatia, Czech Republic, Slovakia, Slovenia, Hungary, Poland, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Romania||45€|
|Liechtenstein, Norway, Switzerland, Belarus, Bosnia and Herzegovina, Iceland, Macedonia, Montenegro, Serbia, Turkey, Ukraine, Andorra, Canada, United States, Puerto Rico, Algeria, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Israel, Morocco, Mexico, Thailand, Taiwan, Singapore, Uruguay, Venezuela, Saudi Arabia, Australia, Bahrain, China, Korea of the South, United Arab Emirates, Philippines, India, Indonesia, Japan, Kuwait, Lebanon, Malaysia, New Zealand, Qatar, South Africa, Aruba, Bahamas, Cambodia, Côte d'Ivoire, Gabon, Georgia, Guadeloupe, Kazakhstan, Madagascar, Martinique, Mauritius, Nigeria, Russia, Seychelles, Tunisia, Uzbekistan, Viet Nam, Virgin Islands.||60€|
These delivery costs are based on parcels with a maximum weight of 5kg. For heavier parcels we will inform you at the time you make your order
FOLLOWING UP ON YOUR ORDER
Once you have placed your order, you will receive a confirmation by email as soon as the transport company collects the parcel. You will then receive another one so that you can locate your order at all times.
SECURITY DURING PURCHASE
In order to guarantee maximum security during the purchase process, Gratacós uses a “safe payment” system (escribir condiciones que nos garantizan los bancos.
Gratacós reserves the right to retain any order for security purposes and if this occurs the affected customer will be informed. We also reserve the right to cancel the order if we cannot verify the delivery and invoicing information or if we consider that the buyers aim is to resell.
Our prices are expressed in Euros. The prices shown are always PVP prices including relevant taxes.
We offer our customers 7 days to return the purchased article as long as the order is returned in the same conditions as received. The article must not have been used and be returned with the label. Fabric must not be cut. We will not accept returns of fabrics if they have been cut, unless they have a hidden defect which cannot be visible at first sight. Once we receive back the fabric and accessory, we will proceed with the return, either debiting your account for the total invoice minus transport costs or by exchanging for another article. If you have any doubts, our customer service department will try and resolve them.
AVAILABILITY OF ARTICLES
You accept that the products offered by Gratacós SAU on their online shop are subject to stock availability. All orders of Gratacos SAU products are subject to availability. If an article is not available at the time you place your order, we will inform you as soon as possible. You can then modify or cancel your order.
Gratacós SAU reserves the right to modify the articles offered on their website at any time without prior notice.
Note: GRATACÓS will try and show the colours of the fabrics and accessories as close as possible to reality. Nevertheless the colours are subject to variations depending on the light and quality of the photograph, on your computer monitor and other factors beyond our control. If you have any doubts regarding the colour of any of our articles, please contact us.
Telephone: +34 932387353
Fax: +34 93 2189018
Address: Calle Córcega 381, 2 planta Barcelona, 08037